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Ponds4All Customer:
Your first thought is probably, "Why am I at Ponds4Less and not Ponds4All?" The answer is pretty simple. Ponds4all.com was a sister site of Ponds4Less.com, not now or ever owned by Ponds4Less.com. The loss of all managing funds from investors and the economic down turn are responsible for Ponds4All.com being closed. They have asked us to continue to serve their customers in the future and to offer them the service to which they have been accustomed. Ponds4Less did not acquire the business or inventory; however, they provided the customer database, domain and 800# with no monetary compensation. We will attempt to assist you the best we can. Please note that we do not have any way of accessing direct records or providing any previous order support other than technical.
If you have a DOA or warranty issue, please contact the manufacturer. Ponds4All's past posted policy and ours are similar. All DOA and warranty issues are handled directly by the manufacturer. Contact the manufacturer directly.
Atlantic: 877-80-PONDS
BTL Liner: 800-280-0712
Cal Pump: 800-225-1339
EasyPro: 800-448-3873
FishMate: 800-725-4333
Since their policy was basically all sales final, unwanted item returns and exchanges would not be affected. We have been in business since 1996 and look forward to serving you in the future.
Best Regards,
Customer Service @ Ponds4Less